Recent content by jmpage2

  1. J

    Anyone having success with CPAI + Coral on Raspberry Pi feeding BI?

    I have an ESXi hypervisor running Windows 10 for BI for many years now and started using CPAI for detection a couple of years ago using the custom ipcam models. Detection works fairly well but the detection times are really bad (500+ ms) so I am experimenting with using a Coral USB I had access...
    • jmpage2
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    • Forum: AI
  2. J

    Renewal / Key

    Eventually credit cards expire, etc... so no, it does not "solve that issue" 100% of the time.
  3. J

    Renewal / Key

    I was able to copy the details to a file on a NAS that multiple machines can access. I emailed BI support again and Ken added the support to my license. I work with a lot of licensed software in my job and it would be nice if BI just had a customer portal you could log into to manage your...
  4. J

    Renewal / Key

    My BI installation is running on a machine that does not have an email client installed, so I really can't email from it directly. I did reach out to them by forwarding them the receipt from Perspective Software and they still haven't gotten back to me and it's been two business days.
  5. J

    Renewal / Key

    Just want to comment/revive this thread. I have run into the same issue with Perspective Software renewal. Maintenance on BI expired, I purchased a maintenance renewal, then opened the activation link which appears to point to socket 9999 but my BI instance runs on a different socket.... when I...
  6. J

    Blue iris evaluation version

    De-activating won't break anything, worst case you just go to straight demo mode.. just make sure you have the current key. If you do the "email support" button from the settings area and then paste what it copies into a notepad document you will see the current key, make sure you have that for...
  7. J

    Blue iris evaluation version

    I think that indicates that the product is checking that the license is valid and getting a bad response from the server or not getting a response. If the server on the BI end has been restored it is odd that this is happening. Potentially you can solve it with what was previously advertised...
  8. J

    Blue iris evaluation version

    No, I don’t update daily. I updated to the latest stable release when I updated the maintenance license on the installation several weeks possibly even a couple of months back.
  9. J

    Blue iris evaluation version

    FYI, they appear to be back up as my product automatically shows my maintenance extension that is good through next summer.
  10. J

    Blue iris evaluation version

    I think you might misunderstand the problem. It has been reported that the problem occurred when BI instances were unsuccessful in phoning home and re-confirming activation after BI server crashed. This put the product into eval mode. If this is in fact the problem then having your license key...
  11. J

    Blue iris evaluation version

    Yes, agreed. Cloud hosting of servers is cheap, and redundancy in servers is almost always an option as well. If data/server are properly backed up then restore at most is a matter of hours not days.
  12. J

    Blue iris evaluation version

    Well, They will likely be dealing with angry customers for months over this and possibly lose business over it. Whatever melted, they probably won't make the same mistake twice.
  13. J

    Blue iris evaluation version

    Follow-up. I was able to locate my BI5 key and do an offline activation so I am finally re-activated. However, I was not able to do offline activation of my maintenance extension, so I guess I'll have to sit tight until they get their server recovered. Hopefully they had a good backup strategy...
  14. J

    Blue iris evaluation version

    As I mentioned I cannot find my original license key, I purchased the software quite some time ago and while I am usually pretty diligent about keeping these things I am not able to locate it. I've emailed support and will just wait on them to help me out hopefully later this week or next. I...
  15. J

    Blue iris evaluation version

    Got bitten by this and never checked the forums. Unregistered my license key in the process of troubleshooting it and not sure how I'm going to recover it now. Good times.
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