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    text overlays

    I think that I have finally got rid of the 2 overlays. Logged on but spent so much time that it had logged me off without notification! A big thanks to all that replied and helped me with this problem! I've never had overlays from the factory and never knew that they could be so much of a...
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    text overlays

    this is model empiretech ptz4m-25x-pv
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    text overlays

    this is as far as I have got. nothing gets deleted when I click the 'Enable' button to off the 2 overlays stay where they are what must I do to actually delete them...so that I can place what & where I want using BlueIris?
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    text overlays

    Thanks for your reply, bigredfish. I can't find the path for 'image/encode settings'. Under the 'Video' tab, dwn to the bottom left is 'Edit overlays live' but going there the overlays that came with the camera are not selectable. they are greyed out. I can add overlays but so far can't erase...
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    text overlays

    Is there anyway to remove 'text overlays' that are on the video screen that are on the camera when purchased? The camera is from EmpireTech from 'Andy'.
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    Is there anyway to let the preset zones be attached to the different camera positions?

    If the preset zones were attached to the different camera positions, there would not be a need to clear out the zone area each time the camera is moved to another position that has a different area or spot to be monitoring. If there is a way; could someone tell me how? Thanks!
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    How do I switch from one modem mfg to another using BlueIris

    Thanks for reply, @tibimakai . Just this morning, I got the IT tech from my Internet provider to edit the new router and now my 2 Dahua cameras are both back to having no problems. He changed some items in their router and I did not get to see what changes however. As far as I'm concerned...
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    How do I switch from one modem mfg to another using BlueIris

    Thanks @looney2ns , I will read all of those .pdfs and then see if I can reconfigure these ip addy for the 2 cameras. I have read a lot of your responses to different questions and respect your knowledge and especially your help forum members!
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    How do I switch from one modem mfg to another using BlueIris

    No, I'm using Kinetic/windstream and the router is Actiontec model T3260. What info do you have?
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    How do I switch from one modem mfg to another using BlueIris

    I'm sorry guys, but there is too much information that's left out on these different locations for me to enter in the info not only where but also the exact info. Examples are subnet mask. default gateway......also, when I connect one of these cameras directly into my computers' Ethernet port...
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    How do I switch from one modem mfg to another using BlueIris

    SD49425XB-HNR SD59220T-HN
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    How do I switch from one modem mfg to another using BlueIris

    @SpacemanSpiff , could you tell me how to change to a static address or give me enough info to accomplish that feat?. And you listed the exact problem that I've been having with the 2. I kept having to disable 1 to see the other and then when both were enabled, 1 would make the other lose the...
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    How do I switch from one modem mfg to another using BlueIris

    @DG99 , thanks for the reply. A little more info. The new modem sees the cameras and has the addresses of 192.168.1.108 for both. But I can't see either using a browser. I'm trying to use BlueIris and thought maybe that is where some IP or other change has to be made but BI won't let me make...
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    How do I switch from one modem mfg to another using BlueIris

    Had to switch from Netgear to Actiontec modems and now BlueIris is not seeing cameras. And in the Local internal LAN access window, it won't let me make any changes.....if that is one of the things that I need to do. Is this what I have to do to be up and running or is there more that I have...
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    Need power supply for Loryta SD49425XB-HNR camera

    Thanks, @EMPIRETECANDY. I did order one and installed a few days after receiving. A ZOSI DC 12V 3A power supply. It appears too small to output 3 amps but so far is working.
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    Need power supply for Loryta SD49425XB-HNR camera

    Thanks @TVille, I won't be using POE but will go with a ps instead. And I really thought that a ps would come with the cam but they are cheap vs the cam.
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    Need power supply for Loryta SD49425XB-HNR camera

    Thanks @SouthernYankee , I was looking at some with specs like 12v 3 amp and have emailed Andy with the question but am aware that we are day vs night in time zones. My old Dahua has a AC 24 volt 3 amp powering it and was not just going to power the new cam with that and watching the smoke...
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    Need power supply for Loryta SD49425XB-HNR camera

    I just received the SD49425XB-HNR from Andy and did not receive a power supply. I think that Andy misunderstood that I was going to move my current Dahua cam to another location and install this camera where the Dahua was. Would someone that has this camera recommend the correct power supply...
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    Panning while Digitally Zoomed Is Back!

    For those that have used this feature, it's back in Ver 5 Blue Iris! As of 6-11-20 with version update 64_5.2.9.16 that Ken posted. Works as before but with an added window with choices of 'No PTZ cursor', 'PTZ + digital zoom', and 'PTZ unless zoomed' listed in the 'PTZ/Control Tab. This...
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    @fenderman , It's not that I need immediate help, a reply from support that they have received my gmail and that they will look into solving the problem would shut me up while I wait.
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    Actually the only time that the email was received when I used, as you suggested, gmail. Gmail sent this morning at about 10am EST and received back what I posted in the above post. YES, I used the "About" tab in 'Blue Iris Settings' window and clicked on the window at the bottom right that...
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    I did do as the popup window requested. I did copy and paste from that window and then added my problem. Just don't understand the response received. I will wait for any reply from support with any solution and will post here if and when I receive said reply.
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    Thanks, @fenderman, seeing your suggestion on another post, I did use gmail and received a response about 1 hour later. But the reply was only telling me how to send a support request....and I quote: "If you are writing concerning an existing installation, please always use "Email support"...
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    I have made 2 attempts, with another this morning, and get a return email 3 days later with this note: "support@blueirissoftware.com (while not connected): 554 5.4.7 [internal] exceeded max retries without delivery" My problem: Unable to pan around in a zoomed window. Before upgrade to Ver...
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    Dahua SD-49225T Cam stopped responding to BIris

    You are correct, @TonyR. That's the way it USED TO WORK as I stated using Ver 4, but after upgrading to Ver 5, panning while zoomed does not work. The cursor never changes into a 'hand' therefore, no panning. I've tried 4 versions of Ver 5 and none of them work as Ver 4 did. I've been using...
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    Dahua SD-49225T Cam stopped responding to BIris

    Never did find an answer but upgraded to Ver 5 BlueIris and can now PTZ the camera, however I can no longer pan the view when I use zoom in or out! The cursor used to change to a 'hand' symbol but now stays as (-) or (+) with no panning! Waiting for response from support sent today 5-9-20.
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    Dahua SD-49225T Cam stopped responding to BIris

    My problem started 3 days ago. First, the camera started taking 5-10 seconds before moving after attempting to manually move it with the mouse. Later it sometimes took about 30 seconds and finally no movement. I can open up a browser and move it but not with BlueIris 4. There must be...
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    Dahua DH-SD59230T-HN Unable to Manually Focus

    Thanks!
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