IVMS-4500 and passwords auto change?

chrisvdv

n3wb
Aug 11, 2014
9
0
Belgium
I have this strange behaviour with IVMS4500 on different smartphones and tablets. I installed 6 cams at this customer, I've forwarded all the right ports. Everything OK so far but after a while some cams are disconnecting. Sometimes only one and sometimes more than one and not always the same cams. It's always the password that's changed. When I correct the password, everything is ok again (for a while). The password is for all the cams the same and exists of 8 characters (2 letters and 6 numbers). I've not tried a different password yet. Anyone with this same problem?
 
Yes the cams are individually accessible from the internet and via Hik-Online. I don't think sombebody else is changing the passwords. The customer can be trust, he did not reveal his password. The customer is using an ADSL modem-router from the internet provider, maybe the problem lies there?
 
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